Pro 3 battery not charging

[G8rdavid]

When I purchased my Pro 3 I also purchased the charging cable so my unit is ALWAYS connected.  The battery is at zero (0). 
I have checked the power supply.  It is fine.  I have cleaned the terminals, both inside and out. They are fine.  The battery still doesn't charge.

I would like to speak to a person or connect with e-mail to resolve this problem.  My account is being charged faithfully but my Pro 3 battery isn't. 

[jguerdat]

Use the app to go to Settings, Support and choose your camera. Scroll down to Contacts to talk to official support.

WHen plugged in, does the battery icon show a lightning bolt through it? If not, you may need to clean the contacts with isopropyl alcohol. You could also check the charger output with a voltmeter to ensure it's working.