Pro 3 Camera Not recording

[DFH3]

I can watch live but the Camera stopped recording and providing alerts.  When I take out the battery and install again, it will work properly for awhile (hours or a day) then stops working again. 

Please advise. 

Thank you!

[jguerdat · Accepted solution]

Have you tried removing the camera from your account and onboarding it again?

[DFH3]

Thanks - I I am trying this now

Thanks for the tip!

[DFH3]

This seems to have done it it has been working all weekend

Thank you again!

[The_Will]

Hi. I have the same issue with a pro 3 camera. I see it detect motion and the screenshot updates but no recording. I have removed and re-inserted the battery as well as removed and re-added it to my account. Still no recording. I have two older cameras that have continued to work and record. 

[StephenB]

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@The_Will wrote:

Hi. I have the same issue with a pro 3 camera. I see it detect motion and the screenshot updates but no recording. I have removed and re-inserted the battery as well as removed and re-added it to my account. Still no recording. I have two older cameras that have continued to work and record. 

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Do you have a subscription for the Pro 3?

[WTM]

I am having this exact problem as well & I do not have a subscription. Three older cameras recording fine but this one stopped about 6 months ago. I have tried removing and reloading it, no change.

[jguerdat]

Assuming you're still talking about cameras newer than the Pro 2, you need a subscription for cloud recordings.

[WTM]

I didn’t realize that, thanks for the info