Only Pro2 is recognized in Library and not my Pro3 camera

[Jan456MGT]

Have purchased two new Arlo Pro3 to extend my triple set of Arlo Pro2 cameras. However, only the Pro2 cameras are visible in the library and not the Pro3. I have done multiple resets and reconnections but no success. It worked fine up to month ago 😞

Best regards, Jan

[StephenB]

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@Jan456MGT wrote:

Have purchased two new Arlo Pro3 to extend my triple set of Arlo Pro2 cameras. However, only the Pro2 cameras are visible in the library and not the Pro3. I have done multiple resets and reconnections but no success. It worked fine up to month ago 😞

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You need a subscription for cloud storage with the Pro3 cameras.  Has the 3-month trial subscription expired?