Arlo|Smart Home Security|Wireless HD Security Cameras

One camera will not let me live view, just spins. Other cameras are fine.

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Nikkinoodle6522
Aspirant
Aspirant

1 camera (Busy Driveway) has just decided 2 1/2 days ago, that it would record 3 videos all night, instead of it's usual 100 plus, lots of cats, raccoons...cars, noise, etc.. And it will not let me view live shot, at All. It just spins and trys!! I've done All of troubleshooting, installed, reinstalled, battery new fully charged for another, synced, rebooted base, and app reinstalled!! This is frustrating, since the others are fine??!!! Please help. Thanks community 🙏

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JamesC
Community Manager
Community Manager

Nikkinoodle6522,

 

The symptoms you describe could be signal strength related. What happens if you bring the camera close to your base station/SmartHub and test? Do you still experience the same behavior?

 

Also, check your subscriptions within the mobile app and make sure the camera is still associated with your subscription plan. You can find this under Settings > Subscription > Manage Cameras

 

JamesC

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