Arlo|Smart Home Security|Wireless HD Security Cameras

Not even a year and constant camera issues, anyone else dealing with the same issues?

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northeast1232
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So, we "upgraded" from our previous different brand camera system we had no issues with to the Arlo Pro 4 and bought the 3 pack from a local big box store. Within a week, we already had to return the item to that store for faulty cameras, which was arlo support solution, which made sense as it was within the return window from purchasing.

 

Over the next 7-8 months, we are now sending back our 3rd camera for replacement. The first two had the same problem, with disconnecting, stating it's updating its firmware, then showing offline. When the system reset and tried to reconnect, it would blink amber after chiming and powering off. After a lengthy process with customer service, we did an RMA and received a replacement after paying for the shipping as they deemed the camera to be having issues. A couple of months later, the same problem occurred and went through the same troubleshooting, and after an hour, it was decided to get an RMA and a replacement camera with me paying for the shipping.

 

Less than a week later, another camera was no longer recording audio. I was just hearing a low-level static. I had tree removers with leaf blowers, chain saws, and wood chippers running, with only static. The 3rd Arlo camera (yet to have issues) we have was working fine, recording another angle of everything at the same time, this was how I discovered the sound issue. 

 

Went through all the hoops of resetting and eventually will be sending this item back with an RMA and a replacement on the way. 

 

Has anyone else dealt with so many issues from their cameras? It seems like one after the next goes down, and have to go through the hour-long process of customer service troubleshooting. I am beyond frustrated knowing I have basically wasted over $400 on this system that I can not trust for security.

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