Hi, I set up my Arlo 4 camera security system over 1 month ago & all was working fine.
2 days ago when I tried to check in on my system through the mobile phone App, the App tries to load but part way through this loading process it fails & closes the App.
I've tried accessing through the App while sitting next to my Base Station & in remote locations all with the same failed result.
When I Log on through my PC everything is working fine.
I've uninstalled & re-installed the App on the phone & this solves the problem for several hours (I cant put a specific time to this) but then the App fails again.
Any assistance with this issue would be appreciated.
I experienced the same problem June 24. I have an iPhone 6. IOS is up to date with 12.5.4. The App works fine on my iPad running current IOS 14.6. I have tried the following—restarting the iPhone, deleting the app and reinstalling it, deleting the app then restart the iPhone then reinstall the app, restarting the base station. I can open the app right after it downloads and I open it from the download screen. If I leave it open it works fine. If I close it and try to open it again the screen goes black. When I double push the home button the app is open in the background and if I select it will attempt to open but the screen will go black again.
It seems I found a work around for my problem, I don’t know if it will solve it permanently. I added my system to Apple Home and found I could open the app through the settings on one of the devices as there is an Arlo icon. I also found that I can now open the app from my phone Home Screen without Apple Home opened.