Local storage on Smarthub

[Ckc2829]

Hi,  I don’t have Arlo’s subscription for Cloud saved videos. I have been viewing videos in local storage on Smarthub.  Which is sufficient for me.  However, I recently noticed that I can’t view the videos anymore. When I click “Library” as usual, I got message of “ Videos stored on Smarthub are not available. Please check your connection setting”.   I am sure I haven’t chang connection. That’s shouldn’t be an issue, since I am still able to view the “Library” local saved videos on my iPad. The problem only occurs on iPhone. I just can’t find any difference on connection settings between iPad and iPhone.  My last hope is that any other user has same issue and can help me solving this problem.  YES, I have been trying very hard to contact Tech Help from Arlo. First, I just can’t find the telephone number period. I Google it. I search Arlo website.  I just can’t get it. Anyone know the telephone number for Tech Support? Then, I tried Chatting with them. The answer is that I don’t have privilege to chat since I don’t have Arlo’s subscription.  I really hate to subscribe now!
I have both Ring and Arlo. Services between these two are quite different.

[StephenB]

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@Ckc2829 wrote:

The answer is that I don’t have privilege to chat since I don’t have Arlo’s subscription. 

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That also applies to phone support - which you get in the Arlo app.  Googling usually leads to a scam support site.

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@Ckc2829 wrote:

When I click “Library” as usual, I got message of “ Videos stored on Smarthub are not available. Please check your connection setting”.  

First make sure that 

1. the phone is connected to your home wifi
2. the app is allowed to access your wifi.  (look in the apple settings for the app)