Ripjsh - Thank you for your comment. That explains a lot of users' frustrations. Users using iPhones seem to be successful and us Android folks are the ones that have not been able to make this work. I would like to know if the Arlo support people are responsive at all. Will they even admit that this is a problem?
Let me add one cent.
My router is TP-link and I setup OpenVPN.
My Android phone successfully connected to VPN, but Arlo app cannot access to local storage.
From my understanding, my phone has IP, 10.0.0.x/255.255.255.0 from TP-link VPN setting. and Arlo hug gets IP, 192.168.1.x/255.255.255.0
I think Arlo app does not search over subnet. It means, Alro app only search inside 10.0.0.x ( from 10.0.0.0~10.0.0.255). Arlo does not search over 192.168.1.x range.
This is Arlo app design issue.
And even there is a bug on port forwarding, so it is useless now (whenever restarts Arlo app, it stops port forwarding).
I doubt Arlo is pushing users to subscribe their cloud.
so disappointed..... they can fix it.... but they do not...... or they don't want to fix....
I think whatever is going on is a bit more then a port forwarding issue. I can't see any recordings cloud or otherwise if i am not connected to my local network. Very strange.
Port forwarding and Arlo services are completely independent. They really shouldn't have a impact on each other unless Arlo is trying to use our local attached storage and present it as cloud storage. If that is the case they should be chastised. I don't think it is though or atleast as of yet. They must have something else going on.
No matter how you look at it though no not being able to see a single cloud recording when I have one camera on CVR and another with Arlo Smart is not a good thing.
@JamesC I have not heard back from Support other than the automated email notifying me that Arlo case #41756434 had been created on June 18.
Would you please check into this case and reply with a status update? Thanks!