Initially I thought it might be related to the ip of my device remotely. I updated my VPN config to have me on the same class C network as the hub and still nothing.
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Ripjsh - Thank you for your comment. That explains a lot of users' frustrations. Users using iPhones seem to be successful and us Android folks are the ones that have not been able to make this work. I would like to know if the Arlo support people are responsive at all. Will they even admit that this is a problem?
Let me add one cent.
My router is TP-link and I setup OpenVPN.
My Android phone successfully connected to VPN, but Arlo app cannot access to local storage.
From my understanding, my phone has IP, 10.0.0.x/255.255.255.0 from TP-link VPN setting. and Arlo hug gets IP, 192.168.1.x/255.255.255.0
I think Arlo app does not search over subnet. It means, Alro app only search inside 10.0.0.x ( from 10.0.0.0~10.0.0.255). Arlo does not search over 192.168.1.x range.
This is Arlo app design issue.
And even there is a bug on port forwarding, so it is useless now (whenever restarts Arlo app, it stops port forwarding).
I doubt Arlo is pushing users to subscribe their cloud.
so disappointed..... they can fix it.... but they do not...... or they don't want to fix....
I think whatever is going on is a bit more then a port forwarding issue. I can't see any recordings cloud or otherwise if i am not connected to my local network. Very strange.
Port forwarding and Arlo services are completely independent. They really shouldn't have a impact on each other unless Arlo is trying to use our local attached storage and present it as cloud storage. If that is the case they should be chastised. I don't think it is though or atleast as of yet. They must have something else going on.
No matter how you look at it though no not being able to see a single cloud recording when I have one camera on CVR and another with Arlo Smart is not a good thing.
I seem to have made a little progress using android (Samsung S9+) and IPSec VPN on an ASUS router in that I at least get the option menu for which storage source to look at. Mye home network and VPN network are different subnets.
The only things I did were:
1) Changed the reserved IP by one and left out the assigned name. The idea being it would get a new reserved IP and assign its own name.
2) Rebooted the Arlo base station and confirmed it got the new IP
3) Enabled port forwarding although I DON'T have that forwarded on the router.
After that, the storage source menu appeared that had not been there before via VPN. Unfortunately if I select the base station it comes up with "There was an error obtaining your library. Arlo team is working on this issue". I expect the Arlo team will be contacting me real soon now with a fix 😉
I've closed and restarted the app and the source menu is still there, but I still get the error when trying to list files on the hub.
I disable port forwarding again and there is no sign of the source menu even after an app restart. Re-enabled PF, restarted the app and the source menu is back.
I suspect the app looks for a hardcoded host name when connected via vpn but I have no idea why it would need the PF on even though it's not forwarded through the router. Perhaps it's required because of different subnets.
I recently received a response from Support for the problem with the Android app not able to see local recordings using a VPN reported in June. After a couple of exchanges I was asked to post the problem to the Community board, so no resolution.
I actually had already opened a new thread on the Community board a couple of days earlier.
Many users have already requested local storage capability on an NAS device. That would certainly solve the problem of local recording access.
[ “The reports of my death are greatly exaggerated.” 🙂]
Here's the new thread about the Android app issue: