Local recording blanked out gray on replay

[Jnine0Four]

No idea how I fix this. It doesn’t matter if I’m connected to home network or or offsite I get a random gray replay of an recording and sometimes it actually works with is not that often.

[jguerdat]

What about the cloud recordings? Have you rebooted the phone and reinstalled the app? What phone/OS?

[Richapple]

Same issue here, frustrating
Cannot see video
Start this morning

[Gordonary]

I get that at times, either gray or green. Really annoying when it's alerting for motion and 3/4 of the video isn't visible. I assumed it's because the video bandwidth is 'good' which apparently means 'barely able to connect'

[Jnine0Four]

I don't have a cloud account, that is why I got this unit because of the local storage. I have rebooted my phone many times because this has been an on gong issue for months. No I haven't re-installed the app.