Arlo|Smart Home Security|Wireless HD Security Cameras

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cschr
Aspirant
Aspirant

I’m not seeing any feeds and I don’t see Cloud/Local options at top of feed screen. Was working yesterday although there have been intermittent issues since release of new app. I’m on the latest version. Logged out and back in several times. Still getting ‘There are no events for this day.’ and not seeing yesterday’s events

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  • ShayneS
    Arlo Moderator
    Arlo Moderator

     The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community. 

61 REPLIES 61
Mike2842
Tutor
Tutor

Locally only, Android phone connected to local network.  No VPN. Never had a problem until the app updated and tried to get me to pay for a monthly plan.  

Mike2842
Tutor
Tutor

Local network, no VPN, Android 

Mike2842
Tutor
Tutor

This is happening to me, too.

keislee
Aspirant
Aspirant

This happen to me too, any solution from Arlo now? Problem was found in Apr and it is May now 😕

Edinburgh_lad1
Mentor
Mentor

Well, some problems don't get addressed for months, if at all.

ShayneS
Arlo Moderator
Arlo Moderator

Hi

 

I was informed there was a backend update. Are you still experiencing this symptom?

cschr
Aspirant
Aspirant

Hi Shayne,

I'm not sure if this is directed at me or the other folks having issues. I downloaded the latest update. When I first go to Feed the Cloud/Local tabs don't show. After a bit they appear. I'm guessing it's some sort of performance issue and/or the order in which screen attributes are displayed. I am able to get to the data.

I'm on the latest iOS (18.4.1).

Mike2842
Tutor
Tutor

Still same problem here....

ShayneS
Arlo Moderator
Arlo Moderator

Thank you, I provided this information and I will let you know when I have more info. 

ShayneS
Arlo Moderator
Arlo Moderator

Hi @Mike2842 

 

Are you still experiencing this symptom? 

Mike2842
Tutor
Tutor

Yes, still experiencing the symptoms, in a way.  Feed now comes up sometimes, not always, since I reinstalled the app.  But then the feed is hours or even almost a day behind, which is quite irritating...

KachinaShadow
Virtuoso
Virtuoso

@ShayneS 

Saw your question to @Mike2842 so I checked mine and it seems to now be working just fine 😁👍

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