Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.
×Urgent: Activate Two-Step Verification Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account. Please enable this feature now. Learn More.
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
We are experiencing an outage of our Google service and are working to resolve the issue..
I couldn’t find a more recent thread on this, but I see that there are a few dormant ones, so I’m wondering if anyone is still having issues with the Library taking forever to update. I’ll get notifications of activity, complete with a screenshot or video in the notification (this is on iOS), but when I click through to open the app, there will be no corresponding video in my Library. It takes at least 10 minutes and sometimes hours for the Library to update.
I just installed this system in the last week and this problem has been persistent since it was set up. I have a 3x camera Pro 3 system, latest FW, running the latest iOS app.
Model: VMB4540 | Arlo Pro 3 SmartHub, VMC4040P | Arlo Pro 3 Wire-Free Camera
That's a great question... Next time that I get a notification and I don't see it in the iOS app, I will sign onto the web portal to see if it pops up there. To be honest, I've been messing with my notification settings, modes, activity zones, etc quite a bit to get everything dialed in. I think I'm done messing around now, so I'll just see how the system performs over the next week and see if the problem persists.
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.