Last CVR Discussion

[jaQshephard]

I am trying to speak with someone in ARLO who has the ability to identify why my CVR is not continuously recording. I have removed all cameras, added them back, made sure I have strong signal to the camera. Whenever I need to go back and look at something I am victim to CVR Gaps. I pay too much money and get nothing in return when it comes to CVR.  I just need an honest answer. Am I expecting too much from cloud base surveillance?

Please someone get in contact with me so that I can go through troubleshooting. I just can't justify buying more cameras if CVR is not reliable.

-An Arlo User for many years.

[jguerdat]

Any disruption in the stream between the camera and the servers will cause this. It can be local where the WiFi signal is weak or being interfered with or anyplace in the whole connection to arlo.com.

You can talk to official support by using the app to go to Settings, Support, select your camera and scroll down to Contacts where various options are shown.