I need to speak to a PERSON

[Coralevergreen]

Can someone please tell me how to talk tal an actual human being?

I tried calling a number I used last year which is no longer in service.

I am done with useless chat bots and guides that do not help. 

I. need. a. Person.

i need to DISCUSS my subscription and ask why even though i am paying for a multi camera subscription to have multiple cameras recording, only one does. I’ve done all the trouble shooting and everything you may suggest. 

Hence I need to talk to a HUMAN.

What’s their updated number? 

if I can’t sort this out, honestly leaving Arlo as this is ridiculous. Gotta love how they are happy to take your money but if you actually need proper support, they won’t even bother to let you talk to someone.

[StephenB]

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@Coralevergreen wrote:

i need to DISCUSS my subscription and ask why even though i am paying for a multi camera subscription to have multiple cameras recording, only one does.

What’s their updated number? 

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Since you have a subscription, you can get phone support using the support center in the app.  Don't google for a phone number, that will almost certainly lead to a scam support site.

If you see "Library" in your app menu, you can use this guide to get to the support center:

• https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App

If you see "Feed" and "Library" instead, you can use this guide:

• https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

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@Coralevergreen wrote:

I’ve done all the trouble shooting and everything you may suggest. 

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Support will almost certainly go through all those steps again (following their troubleshooting script).

So you might want to engage here in parallel, as we are more flexible.

One question is whether you can make a manual recording while livestreaming the problem cameras.

[BrookeN]

I can also create a ticket for support to reach out to you. Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.