I have a Pro 3 flodlight

[johnmharrod]

When I try to add to my system. 

I get one Blink - blue light. 

my app can not find. I even have tried to manually sync. 

could the camera be (end of life)?

[BrookeN]

Have you tried to preform the reset on it before trying to onboard it?

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

[johnmharrod]

Yes - I have tried the factory rest - no success. 

[StephenB]

---

@johnmharrod wrote:

Yes - I have tried the factory reset - no success. 

---

This was using the sync button inside the camera?  Removing/readding the camera is supposed to work also, but I think it's best to use the sync button. If you did use the sync button, did you see the amber LED flash?

You could also try adding the camera from a PC browser (my.arlo.com) - that might help.

Some other aspects:

1. If you use a VPN, then turn it off during the install
2. if the camera isn't being connected to your main wifi network, then make sure the phone is on the same network.  Also make sure that the network doesn't isolate clients from each other (many guest networks do this by default).

[johnmharrod]

Never saw the amber light

same network

no VPN

[StephenB]

---

@johnmharrod wrote:

Never saw the amber light

---

How long did you hold down the sync button?

[johnmharrod]

45 seconds

[StephenB]

---

@johnmharrod wrote:

45 seconds

---

Does removing and then reinserting the battery change the behavior?

[johnmharrod]

No

im going to pickup a new battery tomorrow. Cross my fingers..

[johnmharrod · Accepted solution]

Turns out I just needed a new battery - question for group - is there anyway to check battery life?  Or is there a rule of thumb for replacing batteries?

thanks

JH

[jguerdat]

You could monitor the battery voltage after charging since that will decrease slowly over time. Otherwise, you can just monitor the number of days between charges as a rough indicator as well as the battery percentage shown in the camera's settings. Remember that li-ion batteries have best life when maintained between 40-80%. Letting them fully discharge should be avoided.

[StephenB]

---

@johnmharrod wrote:

is there anyway to check battery life?  

---

Nothing built in.  You can track the time between recharges, that will give you some idea.  Though that does depend on weather and usage, so it is just a rough guide.

[johnmharrod]

New Question:

Camera now kinda works:

Durring the daytime everything is fine. 

After dark and when motion triggers the spotlight: there is a short and kicks the camera offline. I then have to:

remove camera from app

reset camera

reinstall camera

Battery reads 94%

perplexed

thanks

[StephenB]

---

@johnmharrod wrote:

After dark and when motion triggers the spotlight: there is a short and kicks the camera offline. 

---

Can you explain what you mean by  "There is a short"?

[johnmharrod]

A like an electrical short - I think

once the light comes on - the camera shuts down and is offline at that point. 

Hope this makes sense?

[StephenB]

---

@johnmharrod wrote:

A like an electrical short - I think

once the light comes on - the camera shuts down and is offline at that point. 

Hope this makes sense?

---

Does this also happen when you turn on the light manually while livestreaming?

[johnmharrod]

Yes

😞

[StephenB]

---

@johnmharrod wrote:

Yes

😞

---

Is the camera recently purchased (or still covered by warranty)?

[johnmharrod]

No - older camera

[BrookeN]

Are you still seeing this same behavior?

[johnmharrod]

Yes

I have given up and purchased a new camera.