Arlo|Smart Home Security|Wireless HD Security Cameras

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cdkin37
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Aspirant

. All of a sudden 2 are offline. Changed batteries , arlo base blue

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jguerdat
Guru Guru
Guru

Reboot the hub. Do the cameras appear offline when using the web client on a computer browser (my.arlo.com)?

cdkin37
Aspirant
Aspirant

I did shut down modem, has blue light, but only have 1 camera out of three that is not "offline". I do not understand how 2 are "offline"

jguerdat
Guru Guru
Guru

What happens if you bring a camera closer to your hub?

78rm400c
Aspirant
Aspirant

I have the same issue with 1 camera and am trying to figure it out as well. I am away from the house for a while so it is a problem for me. 
Something I had planned to do was to factory reset the camera once I’m home.

Give that a try and post if it worked.   Thanks 

78rm400c
Aspirant
Aspirant

Hope this helps … I think I fixed it for my one that was offline. I deleted the camera from my account and then re-paired it again.  Doing it once for me seemed to have worked. It’s been about 24 hours but all is well so far.   One other thing I noticed is that the battery was very low also. Not sure if that had anything to do with it.

Good luck !

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