Arlo|Smart Home Security|Wireless HD Security Cameras

Gaps in timeline

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Follower
Follower

Beware.

 

I just want to look at the recording. That's why I pay a monthly fee. There are gaps in the timeline. And, there are sections of the timeline where there seems to be a thumbnail, so presumably footage, but it is impossible to navigate to certain sections. In other words, I try to go to 9:42 a.m. on June 25 and get kicked to 6:26 a.m. June 25.

 

Just sharing. I am not hopeful this will be resolved. Spent 57 minutes on hold waiting for an agent, only to be disconnected on his end 90 seconds into our conversation. 

 

So I took it to chat. Somehow even the chat got disconnected.

 

Beware.

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Virtuoso
Virtuoso

HI NMK, I had the same EXACT issue earlier this year sadly and it would not resolved so I cancelled my CVR plan unfortunately for both my cameras. 

 

I had the run around with Arlo support, then they will just close the ticket on you.

 

r/

Jonathan

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