False alerts at night when plugged in

[Playboi1]

I constantly get false alerts when plugged in at night. Maybe every 5.. to 10 mins very annoying. When unplugged it works fine. Anyone else having this problem.

[TomMac]

Are you using zones ?

[Playboi1]

No

[StephenB]

Are you seeing motion in the recordings?  FWIW, I find that lights from passing cars (particularly emergency vehicles) will trigger recordings.

Also, do you have a subscription?

[Playboi1]

No motion in recordings and yes i have a subscription. No passing car lights or nothing and it's not set to record sound just motion

[StephenB]

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@Playboi1 wrote:
No motion in recordings and yes i have a subscription. No passing car lights or nothing and it's not set to record sound just motion

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Are the notifications for "all other motion"?  If so, try disabling that notification in the smart notifications for the camera.

[Playboi1]

I tried disabling all other motions its still doing the same thing

[StephenB]

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@Playboi1 wrote:
I tried disabling all other motions its still doing the same thing

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What classification are the recordings showing?

[Jcamp]

I’m having the same problem as you.i tried 2 Pro 3 cameras and both doing the same thing. They record everything in site. Even shadows on the driveway, car lights at night and birds. I have tried every setting possible and nothing helps. I put my Pro 2 back up and all is good. Returning back to Amazon as I did with the one I had last week which did the same thing. There Pro 3 camera so are junk.

[JamesC]

Jcamp,

Do you experience the same behavior when the camera is using only battery power? Is this happening regardless if the camera is using battery power only or plugged in?

JamesC

[Jcamp]

Makes no difference whether plugged in or not. Took the camera down and put it on my bed and it picked up a shadow on the wall.

[JamesC]

Jcamp,

This is very abnormal behavior. I recommend contacting the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

[Playboi1]

It only happens with mine when plugged in at night time, during daylight its fine. It don't show no classification of the motion it jus says motion detected.

[Jcamp]

James

 I have contacted support 4 times and they don’t have a clue. They will get back to me. Still waiting.