Do I have to pay for software upgrade for Arlo Pro 3

[Patlou1210]

I just spoke to customer service and I was told I have to pay to upgrade software for my Arlo Pro 3 cameras which I’ve had for the last 3.5 years since I purchased them 

[StephenB]

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@Patlou1210 wrote:

I just spoke to customer service...

No you didn't, as they don't charge for firmware updates.  Likely you googled for a phone number and reached a scammer.

• https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams

If you gave them any passwords or credit card info, you should take action (changing passwords, contacting your credit card company and getting a new card, etc).