Discount not applied

[UsernameMark]

I received an email to join Arlo with a 25% discount. There was no discount code in the email just a join us now tab. I clicked the link signed into my account. I proceeded to join but noticed a section asking for a discount code there was no discount code in the email so I started all over again hoping that it would automatically be applied. After finishing my subscription I noticed that it hadn't discounted my subscription. How do I contact arlo as I am in the UK.

[StephenB]

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@UsernameMark wrote:
How do I contact arlo as I am in the UK.

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Since you do now have a subscription, you can go into the support area of the app and use the phone option.  Don't google for a support number, that will lead you to a scam site. Phone support should be available Monday-Friday, 9am-5:30pm UTC

Tagging the mods ( @JamesC and @ShayneS ) as they might be able to assist.

[ChrisMW]

I'm having the same problem.  the chat feature was useless, kept giving me generic replies as I typed and never 'got' the problem regardless of how I worded it.  I have not found a way to call for help. 

[ChrisMW]

Phone support is not showing up as an option for me anywhere.  I keep getting looped through the same unhelpful options. 

[StephenB]

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@ChrisMW wrote:

Phone support is not showing up as an option for me anywhere.  I keep getting looped through the same unhelpful options. 

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Do you have a subscription (trial or paid)?

[ChrisMW]

Yes, I have had a subscription for over 2 years, with 7 cameras.  This reply also came to my email but it was from a ‘do not reply’ email.  The difficulty of getting support with Argo for such a small thing makes me really worried what people do when there’s a bigger issue.  It’s hard for me to recommend Arlo if support is so hard to access.  No phone numbers, no live chat. 

[StephenB]

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@ChrisMW wrote:

Yes, I have had a subscription for over 2 years, with 7 cameras.  

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Then if you go into the support area of the app, you should see a phone icon - press that to get phone support.

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@ChrisMW wrote:

This reply also came to my email but it was from a ‘do not reply’ email.

That's controlled by a forum setting.  If you click on your forum name in the upper right of the page and choose "settings", you can control that:

• "Automatically subscribe me to topics..." is one relevant setting in Preference Options
• Notificaton Settings has several more.

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@ChrisMW wrote:

It’s hard for me to recommend Arlo if support is so hard to access. 

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FWIW, I agree it is too hard.