Cannot Logon via the Google App and the unprofessional "Oops" message

[I_pay_for_this]

Simply stated: the Google App is unable to connect and get the "Oops... Try Again" message.

Summary: 2FA is enabled, long time customer, PW is correct as I can logon to the web and I do have tech skills       

My experience:

• For a paid for service the support experience is non-existent.
• Four support tickets issued and handed off to every team possible team but never finding someone who has any technical skill
• Substandard/circular Tech Sup playbook being followed - if users cannot access logon to first level systems via the App why do you instruct users to use the App to Contact Tech Sup?   
• No direct means to access US telephonic support  
• Arlo Leadership: you need to invest in SW QA team - your application code is sub-standard (change your "Oops" message too - aren't you publicly traded or are you trying to be cool?); if it is not the app GUI then you need to look at the calls between the App and the Credentialing or Access Mgmt DBs; you need to empower your support reps.

Takeaway:

Caveat Emptor

[ShayneS]

@I_pay_for_this

Are you having an issue logging in to the Android Arlo Mobile app?

Which version of the Arlo mobile app are you using on your phone?