Arlo|Smart Home Security|Wireless HD Security Cameras

Can't view Pro 3 cameras to web portal but can see Pro

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Olivia1978
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Aspirant

I have upgraded my smart hub and bought a pro 3 camera to add to my other pro’s, I’ve started the smart package but I cannot see any cameras using the web portal. My pro cameras record to the library but the pro 3 doesn’t and I can’t see anything which is annoying as I bought this one for my drive which is currently full of building materials I want to keep an eye on!

Model: VMB4540 | Arlo Pro 3 SmartHub
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JamesC
Community Manager
Community Manager

Olivia1978,

 

Are you signed in to the primary account or are you using a shared account through grant access?

 

JamesC

Olivia1978
Aspirant
Aspirant
It’s my primary account
JamesC
Community Manager
Community Manager

Olivia1978,

 

Do you have the same issue using the mobile app or is this only occurring on the web client?

 

JamesC

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