Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2020-06-22 11:04 PM
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Olivia1978
Aspirant
Aspirant
‎2020-06-22 11:04 PM

I have upgraded my smart hub and bought a pro 3 camera to add to my other pro’s, I’ve started the smart package but I cannot see any cameras using the web portal. My pro cameras record to the library but the pro 3 doesn’t and I can’t see anything which is annoying as I bought this one for my drive which is currently full of building materials I want to keep an eye on!

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JamesC
Community Manager
Community Manager
‎2020-06-23 09:00 AM

Olivia1978,

 

Are you signed in to the primary account or are you using a shared account through grant access?

 

JamesC

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Olivia1978
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Aspirant
‎2020-06-23 10:33 AM
It’s my primary account
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JamesC
Community Manager
Community Manager
‎2020-06-23 10:38 AM

Olivia1978,

 

Do you have the same issue using the mobile app or is this only occurring on the web client?

 

JamesC

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