Can't login

[Brokenarlo35]

I have a new phone number and email without access to the old ones so I can't login.  Have a paid subscription so I don't want to start over.  Please help!

[Brokenarlo35 · Accepted solution]

Anyone thinking about getting arlo should run away fron them fast.  They are quick to take your money then offer no help if you have an issue.  Phone gets compromised and have to get a new phone and they can't help.   No customer support phone number is a **bleep**ing joke!  this company sucks.  

[StephenB]

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@Brokenarlo35 wrote:

I have a new phone number and email without access to the old ones so I can't login.  Have a paid subscription so I don't want to start over.  Please help!

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One of the mods here - @BrookeN , @ShayneS , @JamesC - might be able to assist.

[ShayneS]

Hi @Brokenarlo35 

Thanks for reaching out and reporting this. Can you please private message me with the admin email address that was created with your Arlo account? I'll look into this as soon as possible. I would like escalate to the appropriate team, but I need the Admin email.  I'm not able to locate the email that is attached to this username.

[Brokenarlo35]

The email for the account is edited

[ShayneS]

@Brokenarlo35 

Thanks for providing the email. I deleted it for privacy, and I have escalated this to the appropriate team. Someone should be reaching out to you as soon as possible. 

[Brokenarlo35]

I doubt they can reach me as I have a new phone number and can't get into the email.  

[ShayneS]

@Brokenarlo35 

You don't have access to your email in general? 

[drcam]

I have a similar problem.  I am trying to login via the web portal.  However it says that it has sent me code to enter, a notificaiton.  the notification never shows up.  Where did it get sent?

[StephenB]

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@drcam wrote:

I have a similar problem.  I am trying to login via the web portal.  However it says that it has sent me code to enter, a notificaiton.  the notification never shows up.  Where did it get sent?

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Please don't double-post.