Can’t get cameras to rename and be shown as connected

[Blairgowrie]

Having spent most of today trying in vain to get Arlo support to help me connect Pro 3 and older Arlo cameras to my hub and name them , I was promised an email that never came. These cameras have worked fine for years and now just stopped. The hub was unstable for a few days then now, nothing. 
did something change whilst I wasn’t paying attention.

so I am on the cusp of ditching the lot and getting another security camera product in. Any advice 

[StephenB]

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@Blairgowrie wrote:

Having spent most of today trying in vain to get Arlo support to help me connect Pro 3 and older Arlo cameras to my hub and name them ,

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Did you try adding them from both a PC (my.arlo.com) and the app?

Also, you can try a factory reset of the cameras.  Open the housing and press the sync button inside until the camera LED flashes amber (about 15 sec).

[ShayneS]

Can you provide more detail regarding the symptoms you are experiencing and  which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.