Can’t access recordings

[kaminsr]

Can’t access recordings from another device. This system sucks. Anyone want to buy my cameras??

[StephenB]

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@kaminsr wrote:
Can’t access recordings from another device. This system sucks.?

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These devices are all onboarded to the same account?

[kaminsr]

yes.  i used to be able to access from my wife's phone but now that does not work

[StephenB]

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@kaminsr wrote:

yes.  i used to be able to access from my wife's phone but now that does not work

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Have you tried resharing the cameras to your wife's account?

[kaminsr]

She cannot view locally stored videos as a guest.  she logs in with my account.  it used to work and now not.

[StephenB]

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@kaminsr wrote:

She cannot view locally stored videos as a guest.  she logs in with my account.  it used to work and now not.

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FWIW, it would be faster if you included the relevant details in the first post.

So she is using your account credentials, but cannot access locally stored videos.  You can still do that from your phone.

Is her phone connected to your home wifi?  Or is she trying to use port forwarding or a home VPN?

Is the phone Android?  Or iOS?

[kaminsr]

Correct

Her phone is connected to home wifi.  No port forwarding or vpn

both phones iOS

[StephenB]

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@kaminsr wrote:

Her phone is connected to home wifi.  No port forwarding or vpn

both phones iOS

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Interesting.  FWIW, I have two VMB5000 base stations.  Local storage works on one, but not the other (even though they are both set up for it).  Arlo hasn't gotten to investigating it yet (not a priority for me, since I do have a subscription).

Have you checked if "local network" is enabled?  (go into "general" in Apple settings, and scroll down until you see the Arlo Secure App.  Then select it).

If it is enabled, I suggest rebooting the phone.

[kaminsr]

well son of a bi...  local network was not enabled.  not sure how that happened.  thank StephenB!!!

[kaminsr]

well it's broken again.  

[kaminsr]

Cannot access videos on smarthub.  Tried everything.  Local network is enabled on iphone.  Was working fine until 11-3.