Cameras not recording

[Johnfj40]

Hello, As of April 26, none of my cameras have been recording. I have three locations and 16 cameras. I assumed an update had been released that broke something and would be fixed, but it's been three weeks of no recording.  I have reset the base stations and pulled the batteries from the cameras to reset them. No help. Anyone else having this issue?

[jguerdat]

I don't have multiple locations but check your subscription status for each location. 

[Johnfj40]

Good idea, but all three locations have active plans.

[StephenB]

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@Johnfj40 wrote:

Good idea, but all three locations have active plans.

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Maybe confirm that at least one camera in each location can make a manual recording while you are livestreaming the camera.

[Johnfj40]

Yes, I can make manual recordings.

[StephenB]

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@Johnfj40 wrote:

Yes, I can make manual recordings.

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Great, that confirms that the subscription is not the problem.

Try the hardware reset with one camera:

1. remove it from the account
2. remove the camera from the housing
3. press sync until the camera LED flashes amber - about 15 seconds
4. add the camera back to the account.

See if that restores normal operation.