Camera

[Sonson]

I have a camera that is charged or attached to a power source but does not record and or it goes offline. What could be the problem?

[StephenB]

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@Sonson wrote:

I have a camera that is charged or attached to a power source but does not record 

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Can you confirm that this is a Pro 3?

Do you have a subscription?  If not, do you have direct access to local storage set up for the smarthub?

[Sonson]

It is a Arlo pro 3 camera. 

I do have a subscription. 

I can have local storage set up. 

But it does not record it just shows an image from about year and a half ago. Also when I click to watch it live it does not load. 

[StephenB]

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@Sonson wrote:

Also when I click to watch it live it does not load. 

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An important clue.  Have you done anything to try to fix this?

If not, then start by power-cycling the base and the camera.  Power cycle the camera by removing the battery, waiting 10 seconds or so, and then reinsert it.

[Sonson]

Yes I have cycled the camera and restarted the home base. 
It also says that I need a subscription for the camera. And I have added it to the subscription part on my account. 

[jguerdat]

This sounds like you have a legacy subscription. It may be useful to cancel that sub and purchase an appropriate new one which is for unlimited cameras.

[Sonson]

I do not have a legacy account. I just purchased the plan one month ago. 

[jguerdat]

Use the app to go to Settings, Support, choose your camera and scroll down to Contacts to talk to official support. It may be a faulty camera.