Arlo|Smart Home Security|Wireless HD Security Cameras
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Otto1234
Aspirant
Aspirant

When i play a video i only get black screen and and sound. i reset everything i erased the app reinstalled it but still black screen??  Its worthless without video   regards

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StephenB
Guru Guru
Guru

@Otto1234 wrote:

When i play a video i only get black screen and and sound. i reset everything i erased the app reinstalled it but still black screen??  Its worthless without video   regards


Have you tried downloading the video, and then playing it?  Does that give a different result?

DrexelLake
Guide
Guide

All of my Device screens are black. This has happened before and resolved on it's own, but it happens more often now.  

Otto1234
Aspirant
Aspirant

No it's still the same.  Only black screen playing a video and now also when i try live streaming.  

Otto1234
Aspirant
Aspirant

Yes it's possible to play a downloaded video 

jguerdat
Guru Guru
Guru

What phone and OS version? Have you rebooted the phone?

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