Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2023-03-04 07:22 AM
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dkidd13
Follower
Follower
‎2023-03-04 07:22 AM

I have been trying, to no avail, to reach the billing department to dispute a charge on my account. How do I contact someone in Billing to discuss what is going on? Why does Arlo make it virtually impossible to contact their Billing Department? No phone numbers, no website, no link. NOTHING. I was finally, after much difficulty, able to contact someone in the Tech Department but he could not answer a single question I had other than to tell me "someone will get in contact with you". So far, no one has contacted me. This is the worst customer service I have ever encountered.

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JamesC
Community Manager
Community Manager
‎2023-03-06 11:34 AM

dkidd13,

 

I have reviewed your open support ticket on this concern and it appears an agent has reached out to you with more information. To view your open support ticket, log in to your Arlo account using the Arlo Secure mobile app and navigate to Settings > Support.

 

JamesC

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