Battery Corrosion

[CarrieT93]

I have a camera which stopped working. When I ejected the battery, I could see that all of the connectors were fully corroded. I can't get through to Support, getting this message: "After reviewing your account, it appears that you are not entitled to live agent support."  However their website indicates that I should have access to online support for up to a year after purchase and I am not at my year's anniversary yet. Any way to get through to a live human being?

[JamesC]

CarrieT93,

It sounds like moisture may have entered the battery compartment and caused the issue. This could happen if the camera housing was not properly sealed.

JamesC

[dcfox1]

@JamesC  Is it also part of the new policy that even under Warranty they are not entitled to a Live Agent support W/O a sub as he said he is under the 1 year warranty? I have seen several post of people stating this. 

[JamesC]

Support contact options are a bit different depending on where you are in your warranty period. For more details on this, take a look here: Arlo Support Options

JamesC

[CarrieT93]

Yes, I have the "no plan" but am under the one-year warranty, but their system won't let me access the Live Chat Assistant.

[JamesC]

CarrieT93,

Check to make sure you have the latest version of the Arlo mobie app. If you're within your warranty period, you should have access to Chat.

JamesC