Arlo|Smart Home Security|Wireless HD Security Cameras

Base station keeps resetting cameras

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Thesaber2000
Aspirant
Aspirant

So a few weeks ago my base station was blinking orange which usually means no internet. So I tried everything and nothing worked so I ended up resetting it and adding my cameras back to it. Now a few weeks later I've had it happen twice it says "received a reset request from base station" and one of my cameras is removed and I have to add it back to the base station. I'm not sure what is causing this but it is very frustrating, because then I can't use my camera when I'm away until I add it back 

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ShayneS
Arlo Moderator
Arlo Moderator

Hi @Thesaber2000 

 

Is your base station being removed with a reset request or a specific camera with the notification? 

Thesaber2000
Aspirant
Aspirant

first time it was a reset request and removed the one camera, 2nd time it just said camera was offline and wouldent work at all until i reset it. so far it has been working sense

 

 

ShayneS
Arlo Moderator
Arlo Moderator

Please let me know if it occurs again and I will notify the team ASAP. 

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