Arlo|Smart Home Security|Wireless HD Security Cameras

Base Staion Motion Detected notifications

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Aspirant
Aspirant

I can confirm that this is occurring when Camera 2 detects some sort of motion.

i.e. The second device listed when I view the Device Order screen in the app on my cell phone (iPhone X).

We are no longer being sent notifications for Camera 2.

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Apprentice
Apprentice

I get notifications for all my cameras, but when "Motion is detected on Smarthub" there is no video in the library at the same time.

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Aspirant
Aspirant

The Arlo Base Station is continually sending Base Station Motion Alerts to my iPhone.  It is becoming increasingly annoying being a work mobile, I have to turn the sound down because of the continual alerts and thus missing important phone calls.

The Arlo is still under warranty, therefore I am thinking about taking it back and get a refund.

Is there an update on the resolution?

 

JJWatson

Model: VMB4540 | Arlo Pro 3 SmartHub
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Aspirant
Aspirant
Sorry, no update as yet.

Yes it is really annoying and I can understand your thoughts re returning it and getting a refund.

Arlo’s response to this issue is pretty poor. No updates, no fix, nothing.
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Sensei Sensei
Sensei

@JJWatson wrote:

Is there an update on the resolution?

 


Even when it is resolved, your problem may well persists because it is a different issue.

 


@JJWatson wrote:

The Arlo Base Station is continually sending Base Station Motion Alerts to my iPhone.

I suspect that the alerts you see have nothing to do with the main issue of this discussion. That is about the alerts being mislabelled. They say they are from the hub whereas they are actually coming from a camera that is connected to the hub.

 

The "triggers" are still happening in response to the rules you have set up. Fix the problem discussed here and they will continue but labelled as coming from a camera.

 

So to reduce the annoyance you need to work out what is sending the messages – not easy when you don't know exactly what is sending them, which camera, but the recordings might offer some clues – and then to adjust the rules to reduce those triggers or to turn off getting the alerts.

 


@JJWatson wrote:

It is becoming increasingly annoying being a work mobile, I have to turn the sound down because of the continual alerts and thus missing important phone calls.

 


If you don't want the work phone to keep shouting at you, telling your rules not to send it messages would be a good start.

 

What are modes and rules and how does Arlo use them?

 


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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Aspirant
Aspirant
Why do I keep getting Notifications saying Motion detected at base station?
Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Aspirant
Aspirant
I have been experiencing the same problem " motion detected on base station" ever since the arlo software update in early June 2020.
I am using a Galaxy A50 with Android 10. My wife is also having the same problem on her galaxy A8 with android 9.

Thes new notifications started immediately after the Arlo software update in early June 2020.
Model: VMB4540 | Arlo Pro 3 SmartHub
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Virtuoso
Virtuoso

@JF234 

Is it still happening since the latest firmware update recently in the last day or two? 

Model: VMB4540 | Arlo Pro 3 SmartHub
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Aspirant
Aspirant

Hi,

 

Not sure - am unable to view dismissed notifications on an iPhone X.

Initial impression is that there seems to have been a distinct reduction in the number of motion detections - back to what it was prior to this issue.

 

Please advise the latest Firmware version so I can verify it is installed.

When I check it says there are no firmware updates available.

The current version I have is:   1.16.2.4.597_f4757f1.

 

Thanks for the update.

 

Cheers,

Mike

 

 

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Virtuoso
Virtuoso

Yea that was just released. Its listed in the Firmware notifications  sub forum here. 

https://community.arlo.com/t5/Firmware-Release-Notes/Arlo-SmartHub-VMB4540-1-16-2-4-597-f4757f1-5th-...

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Aspirant
Aspirant

Hi,

 

So given that I have the latest firmware installed on our base station, I just went out and walked in front of each of our 4 cameras. 

 

The notifications I received on my iPhone X are all for Base Station motion detection. 

None were for the individual cameras.

Refer to the attached screen capture.

When I view the library, the correct cameras are indicated with each of the recordings. Refer to the other screen capture.

 

Harper_Motion_Detection_Failure_20200707.png

Harper_Library_20200707.jpg

 

So in response to your question, I would say the attempted fix is a failure.

 

Kind regards,

Mike

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