Motion reported as SmartHub rather than camera name

[mharps]

Hi,

Not sure why but we keep getting notifications advising that motion was detected on our base station.

Unable to find anything about this in the manual, in the Community discussions nor via searches on the internet.

Have a USB drive attached and video recordings are saved to it.

Unable to find a reason for any sort of motion with the base station.

Anyone experienced this?

How can I stop it occurring?

Thanks in advance for your help.

Cheers,

Mike

[mharps]

I can confirm that this is occurring when Camera 2 detects some sort of motion.

i.e. The second device listed when I view the Device Order screen in the app on my cell phone (iPhone X).

We are no longer being sent notifications for Camera 2.

[krypttic]

I get notifications for all my cameras, but when "Motion is detected on Smarthub" there is no video in the library at the same time.

[JJWatson]

The Arlo Base Station is continually sending Base Station Motion Alerts to my iPhone.  It is becoming increasingly annoying being a work mobile, I have to turn the sound down because of the continual alerts and thus missing important phone calls.

The Arlo is still under warranty, therefore I am thinking about taking it back and get a refund.

Is there an update on the resolution?

JJWatson

[mharps]

Sorry, no update as yet.

Yes it is really annoying and I can understand your thoughts re returning it and getting a refund.

Arlo’s response to this issue is pretty poor. No updates, no fix, nothing.

[michaelkenward]

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@JJWatson wrote:

Is there an update on the resolution?

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Even when it is resolved, your problem may well persists because it is a different issue.

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@JJWatson wrote:

The Arlo Base Station is continually sending Base Station Motion Alerts to my iPhone.

I suspect that the alerts you see have nothing to do with the main issue of this discussion. That is about the alerts being mislabelled. They say they are from the hub whereas they are actually coming from a camera that is connected to the hub.

The "triggers" are still happening in response to the rules you have set up. Fix the problem discussed here and they will continue but labelled as coming from a camera.

So to reduce the annoyance you need to work out what is sending the messages – not easy when you don't know exactly what is sending them, which camera, but the recordings might offer some clues – and then to adjust the rules to reduce those triggers or to turn off getting the alerts.

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@JJWatson wrote:

It is becoming increasingly annoying being a work mobile, I have to turn the sound down because of the continual alerts and thus missing important phone calls.

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If you don't want the work phone to keep shouting at you, telling your rules not to send it messages would be a good start.

What are modes and rules and how does Arlo use them?

[Koolbrz1031]

Why do I keep getting Notifications saying Motion detected at base station?

[JF234]

I have been experiencing the same problem " motion detected on base station" ever since the arlo software update in early June 2020.
I am using a Galaxy A50 with Android 10. My wife is also having the same problem on her galaxy A8 with android 9.

Thes new notifications started immediately after the Arlo software update in early June 2020.

[dcfox1]

@JF234 

Is it still happening since the latest firmware update recently in the last day or two? 

[mharps]

Hi,

Not sure - am unable to view dismissed notifications on an iPhone X.

Initial impression is that there seems to have been a distinct reduction in the number of motion detections - back to what it was prior to this issue.

Please advise the latest Firmware version so I can verify it is installed.

When I check it says there are no firmware updates available.

The current version I have is:   1.16.2.4.597_f4757f1.

Thanks for the update.

Cheers,

Mike

[dcfox1]

Yea that was just released. Its listed in the Firmware notifications  sub forum here. 

https://community.arlo.com/t5/Firmware-Release-Notes/Arlo-SmartHub-VMB4540-1-16-2-4-597-f4757f1-5th-...

[mharps]

Hi,

So given that I have the latest firmware installed on our base station, I just went out and walked in front of each of our 4 cameras. 

The notifications I received on my iPhone X are all for Base Station motion detection. 

None were for the individual cameras.

Refer to the attached screen capture.

When I view the library, the correct cameras are indicated with each of the recordings. Refer to the other screen capture.

So in response to your question, I would say the attempted fix is a failure.

Kind regards,

Mike

[Arniej92]

My system is doing the same thing. Funny thing is I have 2 older cameras that still work. The new pro 3s don’t record and only give this smarthub motion detected and they don’t record. I’ve tried re installing the new ones and taking the old ones off and no success. They do recognize the motion but they don’t record anymore. The old ones record still. Very bad issue here with no resolution.

[anywidget]

Same problem Here and it is quite annoying... hope they fix it soon

[BeilRoyDom]

Same issue. Motion alerts from base station instead of from individual cameras. Still waiting for a fix

[mharps]

Given there are so many people experiencing this issue and the fact that it is proving to be difficult for them to fix, I would suggest that Arlo "rolls back" to the previously correctly working version so we all stop receiving the incorrect notification message content. They should then work on a fix for the faulty version in a test environment setup specifically for this issue.

[dcfox1]

They could but it may make problems for other people who do not have this problem.  Then you open a whole new can of worms. 

[Amati5]

I found it strange that this problem just happened without any updates.  My app was working fine for a long time without any issue with no updates, then all of a sudden I noticed one of the camera did it. Is that even possible the software can be changed without updates?  Or the bug has always been there just waiting for certain scenarios to show up. 

[krypttic]

Yeah, stuff like this seems to happen all the time.  I think they change things on the server side and this causes issues, despite no updates on our end.

[mharps]

Hi,

I think you may find that even though you haven't updated the firmware on you base station, Arlo has done it automatically.

The current version I have is:   1.16.2.4.597_f4757f1.

I did not specifically update the firmware to that version myself, but when asked by someone from Arlo about the version on my base station, it was confirmed that I had the latest version installed.

[Amati5]

Yeah, I forgot we are on their server so there’s always a connection.

[anywidget]

That would be too logical...;)

[michaelkenward]

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@krypttic wrote:

Yeah, stuff like this seems to happen all the time.  I think they change things on the server side and this causes issues, despite no updates on our end.

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Yes. From time to time someone goes in and kicks the server.

There are many layers to these things. Apps, firmware, servers, the software in the browser interface (for example, settings, about version in the browser).

Get just one of these wrong and chaos can follow.

[Kaynadian]

Hi all,

Just wondering if anyone is aware if this issue is fixed? I just started experiencing this issue today, but it seems that it only appeared for me after I subscribed 5 camera monthly plan.

Thanks!

[K80Shooter]

@Kaynadian 

Posted by JamesC 

JamesC
Community Manager
‎2020-06-24 09:14 AM

This issue has been escalated and is currently being investigated by the development team. I will post an update as soon as I have more information.

JamesC

I assume from all the post's that the problem is still ongoing. A update would be nice.

[Mikeinaustex]

Almost been a month since this was reported and this problem still hasn’t been fixed ? Whatever software change that caused this issue needs to be rolled back to the previous version as that version was functional and this current one isn’t.