Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Arlo support Team Charging over $100 yr to update firmware software!

Reply
Discussion stats
  • 1 Reply
  • 1058 Views
  • 0 Likes
  • 2 In Conversation
O1cindi
Follower
Follower
I recently purchased Pro 3 and received an error stating it was off-line, I call technical support and they strongly pushed/suggested that I pay over $100 for a new firmware update. It was obvious they were reading from the script and never deviate from the script. Not paying attention to any logic. The customer service sucked. I was previously a happy owner of the Arlo 2, and decided to upgrade to the 3. If this is not resolved immediately, I will be returning the Arlo 3, because I have no desire to pay an additional $100 per year for firmware that should be free. I will just go and purchase a ring instead.
1 REPLY 1
dcfox1
Master
Master

Not sure who you called but seems you googled and called a scam number. There have been other post for the same. They do not charge for updates or support. Even so your pro3 would be under warranty if as you said you recently purchased. 

Use the Number or chat listed at the bottom of this page to contact Arlo support. 

Discussion stats
  • 1 Reply
  • 1059 Views
  • 0 Likes
  • 2 In Conversation