Arlo pro 3 switching off.

[Nancy82]

Hi there,
I purchased the Arlo pro 3 2 camera set in November of last year. It has been working fine up till today, I noticed one of the cameras wasn’t working when I let my dogs out, as I usually get alerted. I checked the app and it was showing it as offline. I brought the camera in, took it out of the casing to make sure it looked ok. After about 10 minutes, the camera came on and I put it back outside. I checked it a little while later and it was not working again. Any advice please?

[dcfox1]

---

@Nancy82 wrote:
Hi there,
I purchased the Arlo pro 3 2 camera set in November of last year. It has been working fine up till today, I noticed one of the cameras wasn’t working when I let my dogs out, as I usually get alerted. I checked the app and it was showing it as offline. I brought the camera in, took it out of the casing to make sure it looked ok. After about 10 minutes, the camera came on and I put it back outside. I checked it a little while later and it was not working again. Any advice please?

---

When you say pull it out if casing did you pull and reinsert the battery to reboot it. It sometimes fixes things. 

[Nancy82]

Thank you. Yes, I tried disconnecting the battery, as I was still under warranty, I have been sent a new one.