Arlo pro 3- detecting as package instead of person

[Soniapad]

For the past 3 days my library alerts is showing package instead of person. It’s not a package when these alerts are recorded. They are actually people!
I contacted arlo, they told me I had to remove vehicle, animal and all other motion notifications for people to be detected. (HOW IS THAT?) I explained again, people are being detected but it is being noted as animal. They couldn’t help me solve this and said they will e-mail me. I knew that was going to be the last of that

[JamesC]

Soniapad,

Is this intermittent or is it labeling every detection incorrectly? Is the issue still occurring today?

JamesC

[Soniapad]

It’s only happening with people.
It’s detects motion but it’s showing as package instead of person.

[JamesC]

Soniapad,

Is there a package anywhere in the image? Or an object that could be mistaken for a package?

JamesC

[Soniapad]

None. No packages.

[JamesC]

Soniapad,

Could you provide an example image of an alert that shows as a package when it should be a person?

JamesC

[Soniapad]

People are walking in and out. This issue started 4 days ago.

I am not able to upload a pic. This website isn’t allowing me

[Soniapad]

Photo

[dcfox1]

@JamesC In the screenshot in @Soniapad  first post shows items on the porch that the AI may be confusing it with.

[StephenB]

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@Soniapad wrote:

I am not able to upload a pic. This website isn’t allowing me

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You should be able attach it as a file (using the paper clip under the text box).

[Soniapad]

I moved the box and same issue

[JamesC]

Thanks for pointing out the image in the first post dcfox1, I missed it.

Soniapad,

It looks like you've got several shapes within the cameras field of view that could be perceived as a package by the cloud. What seems to be happening is the camera is triggered by a person, and then a shape in the image is analyzed and the cloud thinks there is a package. I'll escalate this topic to the dev team internally and see if they can identify the cause, but it's possible the pattern on the ground could be causing the issue.

As a test, consider temporarily relocating the camera to a location where none of your front door is visible and test to see if you still get the same results.

JamesC