Arlo pro 3 cannot view live away from home

[Maheng3]

Hi,

I have arlo pro 3 installed at home.  I recently upgraded my modem from copper to fiber.

I have now connected the arlo smart hub to the new modem.

My camera is synced to the base.

1. If I enable local 2k live streaming, am able to view live camera (when my iphone is connected to the same network as smart hub). No issues here.

However, when I am away from home, live streaming no longer works.

It also does not work, when i disable 2k live streaming.

It used to work perfectly fine , with my earlier modem.

Can you please suggest ?

Thanks,

[JessicaP]

Hi Maheng3,

What phone device are you using? Are you on the latest version of the Arlo app?

[Maheng3]

I have iphone 12S and am using the latest version of the arlo app.

Thanks,

[JessicaP]

Have you tried reinstalling the Arlo app and restarting your iPhone to see if that helps? And are you seeing any error message when trying to view your live stream?

[Maheng3]

Yes, I have reinstalled the arlo app and also tried restarting my iphone. Not helping.

There is no error. I just see connecting on the view.

Thanks,

[JessicaP]

We'd suggest to navigate to Settings > Support in the Arlo App for service options available to you including live chat with the support team.