Arlo pro 3 Can not get cameras to pair both pro 3 cameras went off line

[Joelgreen]

Can not get cameras to pair both pro 3 cameras went off line and I could not get them back. Hard reset camera and base, named base a different name base is back online but still can not get the cameras to pair Arlo support had me try offline sync that did not work upload speed is at 49 not sure what to do next any help is greatly appreciated

[StephenB]

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@Joelgreen wrote:
Can not get cameras to pair both pro 3 cameras went off line and I could not get them back. Hard reset camera and base, named base a different name base is back online but still can not get the cameras to pair Arlo support had me try offline sync that did not work upload speed is at 49 not sure what to do next any help is greatly appreciated

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If you are using the app to add the cameras, then try switching to my.arlo.com in a PC browser.

[Joelgreen]

I tried that with no change

[StephenB]

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@Joelgreen wrote:
I tried that with no change

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Is this the procedure you followed when you hard-reset the cameras?  https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera

Perhaps try it again.  If the cameras are still in your account (but offline), then make sure you remove them first.

[AlphaSquad]

Hi, since two months I have the same issue.

I've tried every single step multiple times with the smartphone app and also with a browser. The base station and cameras were hard reseted. After that I can bind the base station to my account but it will not find any cameras.

Maybe it is a firmware problem? Is there a way to downgrade it?