Arlo pro 3 Can’t get rid of this popup

[spvorhaben]

Can’t get rid of this popup ad

[jguerdat]

What ad? Nothing is showing if you tried to attach an image.

[spvorhaben]

The ad says:

Cloud storage keeps all your clips secure.

Activate Arlo Secure subscription today and watch video motion clips anytime and anywhere at your fingertips.

Learn more

[spvorhaben]

I’ve clicked on learn more looking for a way to get rid of the ad but couldn’t find anything.

I couldn’t attach a picture af the page.

[StephenB]

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@spvorhaben wrote:

I couldn’t attach a picture af the page.

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You can attach .jpg and .png using the paperclip underneath the message box.

If the picture is .jpeg, then just rename the extension to .jpg.

[spvorhaben]

Do I need to get on a pc to change it to a jpg?  I’m on my iPad.

[spvorhaben]

I replied to the email and attached it there.  Can you see it that way?

[StephenB]

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@spvorhaben wrote:

Do I need to get on a pc to change it to a jpg?  I’m on my iPad.

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I think so.  AFAIK iPad won't let you do it.

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@spvorhaben wrote:

I replied to the email and attached it there.  Can you see it that way?

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No.  Replying to them has no effect.

[spvorhaben]

Did I do it? Are you able to see this?

[spvorhaben]

Kinda blurry but again it says

The ad says:

Cloud storage keeps all your clips secure.

Activate Arlo Secure subscription today and watch video motion clips anytime and anywhere at your fingertips.

Learn more

[StephenB]

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@spvorhaben wrote:

Did I do it? Are you able to see this?

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Yes, I see it now.

Obviously you have no subscription - so there is no cloud storage.  Are you seeing this nag anywhere other than the library page?

Also, do you have direct access to local storage set up?

[spvorhaben]

I don’t have a subscription and don’t want one. My son has had the same cameras for a long time now with no subscription.  Up until yesterday I had it set up locally and had been watching videos on the hub. Then that ad showed up and won’t go away. I’ve unplugged the hub and reconnected with no effect.  I know if I delete everything and reinstall as soon as I sign back in the ad will still show up.  😬

[spvorhaben]

The ad is only on the library.  Someone else had this same issue a while back that I saw in my searches but it looked like the experts just quit responding.

[spvorhaben]

Are you still there or did you give up.

[spvorhaben]

It looks like StephenB quit responding to me. Can you help me or is this just for people who have the cloud service?

[JamesC]

Arlo Pro 3 cameras require a subscription to view content in the library. This message is always there by default if you do not have a subscription. The only way to remove it is to subscribe.

If you were seeing content in the library previously, this was likely due to your trial subscription, which may have expired. If you would like to set up direct access to local storage, take a look at the instructions to do so here: https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

JamesC

[spvorhaben · Accepted solution]

Thank you.  I just deleted the hub and reinstalled everything.  It’s fine now.

[StephenB]

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@spvorhaben wrote:

It looks like StephenB quit responding to me. 

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Just to clarify - this is a user-user forum, and I am just another user.  I'm not on the forum 24x7

[spvorhaben]

Ok, thanks.  It did cross my mind that maybe you were gone but I didn’t know if that meant I would have to wait until you came back. I was frustrated trying to get rid of the ad.  Anyway, it worked when I deleted the hub and reinstalled everything. Then I was able to choose the base station.