Arlo smart Pro 3 shows connection to hub but no video plays and the camera does not charge

[Ridgeviewcourt]

Camera does not play, show video, or record video, also does not charge. weird. 

When I check on the status of the camera, it shows the camera connected to the Arlo Hub, it also displays the remaining battery life. BUT NO VIDEO AND DOES NOT CHARGE BATTERY? 

Can these cameras be repaired? Or do I have to spend more money? We have 3 cameras hooked up to the hub and they all worked. One has decided not to work. I have paired it multiple times and it connects but the cameral does not play or record. 

[StephenB]

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@Ridgeviewcourt wrote:

One has decided not to work. I have paired it multiple times and it connects but the cameral does not play or record. 

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Have you tried doing a factory reset of this camera?  https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera