Arlo charging me three times in one month!

[Bstew48]

I have been charged three times this month for my arlo subscription. I got an email 12/22/24 telling me they are having trouble processing my payment. They did this to me a month or two ago and I went in and fixed the issue that was never there. All my card information was correct. Anyway, they said I had two days to fix it and I once again went in and updated my already correct card info. They charged me for my subscription 12/25/24 when my payment isn’t due till the 26th of each month. I was alerted that they charged me again on 12/27/24 and was again alerted today, 12/29/24, that I have been charged another payment. I don’t understand what is happening and any attempts at contacting support has been useless as there isn’t an email address I can write to and the AI chat is useless as well. I did attempt to put a ticket on the mobile app in support to see if that helps but I’m at my wits end. If this doesn’t get resolved I’m cancelling and choosing another security provider. 

[StephenB · Accepted solution]

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@Bstew48 wrote:

any attempts at contacting support has been useless as there isn’t an email address I can write to and the AI chat is useless as well. 

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Use phone support (via the app's support center).  It is open from 6 am to 6 pm US pacific time.

[Bstew48]

I currently am doing that and have been waiting for them to call for the last five minutes now.