Arlo batteries draining like crazy

[lucas08]

I have recently bought a set of a base station and 3 Arlo pro cameras. I set them up just before going on a long vacation. The first camera died out after a week (2 activations), the second after 10 days (3 activations), and the third one after two weeks (with zero activations, even though it should've been activated twice). All cameras are brand new and where charged to 100%. The video was set to optimized quality. Right know I feel I had been frauded, as I was promised 3-6 months of battery life, and it turns out these cameras are a piece of garbage. Who should I contact to get them replaced? Is there a way to get a full refund from Netgear?

[StephenB]

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@lucas08 wrote:

 Is there a way to get a full refund from Netgear?

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Netgear divested Arlo in 2018, so definitely no to that.

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@lucas08 wrote:

I have recently bought a set of a base station and 3 Arlo pro cameras. 

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What model base and what model cameras?

Look for a VMBxxxx label on the base. 

If the cameras open, then open the housing, remove the batteries, and look for a label inside.  Alternatively, go into the support area of the app, and select the camera.  Scroll down to the bottom of the page, and look in the product field.

[WhistleStomp]

 am having the same problem.  My camera is suddenly draining in less than 24 hours.  This happened very fast.  One week it was fine, then suddenly it was not.  I have reset it 3 times, replaced the battery, bought two new batteries (same result) even switched locations with other cameras to see if some kind of un-filmed activity was causing it, but it continues no matter where I put it, new batteries or resets.  With my experience with support, I am loath to even try with them as I know they will tell me to buy a new one, which seems to be the go-to answer for every issue we have experienced, on this system that is only two years old.