Arlo Support Case Updating Broken

[wvcaudill2]

Hey all,

Sorry if this isn't quite the right place to post this, but I couldn't find a forum that seemed more applicable.

I received multiple emails this morning requesting an update to my open support case. However, the links provided in the email do not work. Please see error message below. I really do not have time to spend 1+ hours on the phone with a clueless member of tech support just to tell them their own website is not working, so has anyone here experienced this?

403 ERROR

The request could not be satisfied.

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Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

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Generated by cloudfront (CloudFront)
Request ID: h3hFXfxXEaJme9FcmcoleKNI_31iShfVXgwMveVtHVQ1loWLdL5QYQ==  

[JamesC]

wvcaudill2,

Are you still experiencing this issue today? You may need to contact the support team directly to review the status of your ticket: Arlo Support Team

JamesC

[wvcaudill2]

Yes I am still experiencing this issue. 

I have attempted to contact the Support Team with no success.

[JamesC]

wvcaudill2,

Were you able to open a support ticket? Do you have a case number I can reference and escalate/request an update?

JamesC

[wvcaudill2]

I was not able to create another support ticket.

I confirmed this morning that I am still receiving the same ERROR 403.

My case number is 41836978.

[tony_2018]

Are you using the dns server provided by your internet provider?

[wvcaudill2]

As far as I am aware?

I've tried restarting my computer/phone/modem and router and am still having the same issue.

[tony_2018]

Can you tell me which dns servers your router is using?

[wvcaudill2]

Primary DNS	68.94.156.9
Secondary DNS	68.94.157.9

[tony_2018]

Make sure you router is not connected to any vpn services and try a different dns server like ibm's quad9 or google dns.