Arlo|Smart Home Security|Wireless HD Security Cameras
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Mohssen
Tutor
Tutor

Hi,

I have 10 cameras connected to  my network in Spain, all were working perfectly until  about 1 week ago. 4 of them are pro3 Floodlights and connected to the network with Wi-Fi.

The others are connected via Hub and wifi, they are working fine I have no problem with them.

My problem began 6 days ago with 4 pro3 floodlights, they connect and disconnect.

I think it is something wrong with the Firmware. I appreciate if you could help me.

I'm in Sweden and can't take any logs remotely.

Firmware : 1.080.25.4_54_1462d5c 

Model: FB1001AerH4

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ShayneS
Arlo Moderator
Arlo Moderator

Are these floodlights connected to the router or the Smart Hub?

Mohssen
Tutor
Tutor


Floodlights are connected to the router.  Other cameras are connected to SmartHub and working fine!

ShayneS
Arlo Moderator
Arlo Moderator

Is it possible to connect one to the SmartHub for testing purposes and see if they drop offline the same as they were with the router?

Mohssen
Tutor
Tutor

The cameras are in Spain but I'm in Sweden. I will try when I get to Spain in

2 weeks. Thank you for your advise!

ShayneS
Arlo Moderator
Arlo Moderator

Oh okay, please keep me informed and I'll be here to assist : )

Mohssen
Tutor
Tutor

Ok, I will! 

Mohssen
Tutor
Tutor

After moving the Floodlight to Smart Hub the problem was solved. I have as well changed the router to new one. Maybe I'm going to move back the Floodlights in the future. 
Thank you!

ShayneS
Arlo Moderator
Arlo Moderator

Perfect, thanks

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