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Arlo Pro3 Camera not recording in library using base 4500 for Arlo Pro2

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Ginosp
Follower
Follower
Hi
I have installed arlo pro2 cameras (2) and currently working without problems.
I decided to add an Arlo pro3 camera to the system (base VMB4500) but I am just receiving notifications and cannot find recordings in the library . I've tried restarting the base but did not work.
I read we needed to update the firmware but the system states that is updated.
Many thanks in advance for your advise.
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Kaynadian
Luminary
Luminary

Hi, I don't have a solution unfortunately, but can reassure you that you're not the only one. I am also experiencing the same issue since the past two weeks and just waiting...

jguerdat
Guru Guru
Guru

Do you have at least the trial subscription enabled? Any Arlo camera newer than the Pro 2 requires a sub to get cloud recordings. You can still record locally and use the app to view them in the library if you have a Smart Hub. The older VMB4000 base requires that you safely eject the drive and view the videos on a computer.

Kaynadian
Luminary
Luminary

@jguerdat 

 

Yes, I am aware of that. I have the subscription (paid version). Even with that, I have checked all settings, gone through Arlo Support over a number times, and troubleshooted all methods available and still experiencing issues.

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