Arlo Pro 3 will not connect to Smartbase -VMB4000r3

[SailingArlo]

I have tried all the suggestions that I have read on this board, expect a full reset on my base.  

I tried submitting a Ticket to support and kept receiving an error, I guess it is not my day. 

Should I give up and return this camera?

[JamesC]

SailingArlo,

What exactly are you experiencing when you attempt to sync your camera? What is the LED behavior on the camera? What do you see in the mobile app?

JamesC

[SailingArlo]

The led on the camera

During pairing slowly flashes blue, after failed attempt rapid flashing of amber.

App - shows looking for camera, eventually fails, and pops up the retry by pushing the sync button. I have tried these sequences a number of times.

The only thing I haven’t tried is resetting the base station.

[SailingArlo · Accepted solution]

Resolved.

After receiving zero help!

I reset my base station to factory default, with paper clip.
Deleted all my cameras

Paired the Pro 3 first - worked.
Repaired my 4 Pro 2 cameras - worked.

Reinstalled all cameras.

PS. If anyone from Netgear is listening, I will not do that again. They all go in the trash along with my subscription.

[StephenB]

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@SailingArlo wrote:

PS. If anyone from Netgear is listening

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Netgear is definitely not listening.  They divested Arlo in 2018.