Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo Pro 3 will not connect to Smartbase -VMB4000r3

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SailingArlo
Aspirant
Aspirant

I have tried all the suggestions that I have read on this board, expect a full reset on my base.  

 

I tried submitting a Ticket to support and kept receiving an error, I guess it is not my day. 

 

Should I give up and return this camera?

1 ACCEPTED SOLUTION

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SailingArlo
Aspirant
Aspirant
Resolved.

After receiving zero help!

I reset my base station to factory default, with paper clip.
Deleted all my cameras

Paired the Pro 3 first - worked.
Repaired my 4 Pro 2 cameras - worked.

Reinstalled all cameras.

PS. If anyone from Netgear is listening, I will not do that again. They all go in the trash along with my subscription.

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Model: VMB4000 | Arlo Pro/Pro2 Base Station
4 REPLIES 4
JamesC
Community Manager
Community Manager

SailingArlo,

 

What exactly are you experiencing when you attempt to sync your camera? What is the LED behavior on the camera? What do you see in the mobile app?

 

JamesC

SailingArlo
Aspirant
Aspirant
The led on the camera

During pairing slowly flashes blue, after failed attempt rapid flashing of amber.

App - shows looking for camera, eventually fails, and pops up the retry by pushing the sync button. I have tried these sequences a number of times.

The only thing I haven’t tried is resetting the base station.
SailingArlo
Aspirant
Aspirant
Resolved.

After receiving zero help!

I reset my base station to factory default, with paper clip.
Deleted all my cameras

Paired the Pro 3 first - worked.
Repaired my 4 Pro 2 cameras - worked.

Reinstalled all cameras.

PS. If anyone from Netgear is listening, I will not do that again. They all go in the trash along with my subscription.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
StephenB
Guru Guru
Guru

@SailingArlo wrote:

PS. If anyone from Netgear is listening

Netgear is definitely not listening.  They divested Arlo in 2018.

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