Arlo Pro 3 not detecting motion

[Davidc2]

I had a 3 camera system working for at least 3+ years, no problems at all.  About a month ago, I stopped receiving notifications from the Arlo app.  Looked into it and discovered that I had zero events.  Prior to this, I would get 10+ events each night (cats being cats, including my wife and myself feeding them).

I have turned everything on, did the motion sensitivity test, stood in front of the camera, it blinked Amber at me, live view, saw myself standing and waving at the camera (which should have trigged an event, it didn't), restarted the base.

Not sure what the next step is.  Same behavior on the Iphone app and Web dashboard

[StephenB]

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@Davidc2 wrote:

Not sure what the next step is.  Same behavior on the Iphone app and Web dashboard

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Do you see "Library" in your app menu, or do you instead see "Feed" and "Dashboard"?

[Davidc2]

I have feed and dashboard 

[StephenB]

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@Davidc2 wrote:

I have feed and dashboard 

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Try removing the rule for the problem camera in the mode you are using, and then add it back.

[Davidc2]

This is affecting all of my cameras, I have removed all of the rules, added them back. No change 

[StephenB]

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@Davidc2 wrote:

This is affecting all of my cameras, I have removed all of the rules, added them back. No change 

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When you go the devices page and press on the setting wheel of one of the cameras, is it telliing you something like "This device is currently in the Arm Away mode and is detecting motion"?

[Davidc2]

Yes, I am getting that exact message 

[StephenB]

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@Davidc2 wrote:

Yes, I am getting that exact message 

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Check the default mode settings, and set the thresold to 100 (most sensitive).  See if that makes any difference.

If not: Do you have a subscription?  If you do, you might want to try phone support.

[Davidc2 · Accepted solution]

Thanks for the help.  I had gone into default, made sure that the sensitivity was up all the way.  No change.

I do have a subscription, guess I will try phone support 🙂

[Davidc2]

Called support, they were fast, long story, factory reset on all 3 cameras did the trick