Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro 3 continually disconnecting

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FreddyEngels
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Hey all, my Arlo Pro 3 is out of nowhere disconnecting from the wifi and requiring repairing every couple hours. This is the second model of this camera I have had to do this. Battery full charge, maybe 10 feet from the wifi router, worked fine without (many) issues for months after I replaced the other Pro 3. The last time this happened, I suffered through hours of support telling me to reset the device, which wound up rendering it unable to pair to my wifi at all anymore.

Anyone else been experiencing this? Not sure if it is a new firmware issue or what, but I have just not had a good experience with the pro 3 and it is incredible frustrating for basic things like wifi disconnection, which forces me to take the camera down and repair it to my wifi.
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JamesC
Community Manager
Community Manager

FreddyEngels,

 

How often is this happening? What does the signal strength icon show for the camera? Is there anything else out of the ordinary happening when this occurs (internet outages, power outages, etc.)?

 

JamesC

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